Kid’s Party FAQ

Guests

  • Who counts as a guest?

    • Any kids participating on the floor will count towards your guest total. Adults attending will not.

  • Can I pay to have more guests than my package includes?

    • Yes, you can upgrade to a max of 25 kids. Each additional 5 kids will be a $50 upgrade fee. We do not allow downgrades, so please be sure of your headcount when upgrading or wait until the day of your party to upgrade.

  • Can I have more than 25 guests?

    • No, 25 is our absolute max due to safety reasons.

  • Can guests of different ages attend?

    • Yes! However, children 4 and under will have to have a parent or guardian on the floor with them the whole time.

    • If attending a Trampoline Party, please keep in mind the trampoline itself is ages 7+, but the rest of the floor is available to all ages.

Booking

  • Can you hold a spot or book my party for me?

    • No, you must book your own party through our website and we cannot hold any time slots for you, unless you are using an existing credit.

    • The full cost of your party is due at the time of booking, this price includes a $50 non refundable deposit.

  • Can I book using an existing credit?

    • Yes, but you must contact our office to book your party. We will not give a refund if you book your party and then wanted to retroactively use a credit.

  • Can I book a party more than 3 months out?

    • No.

  • Can I reschedule my party if needed?

    • Yes, there is no fee if you contact us to reschedule at least 3 weeks before your original party is scheduled. If you reschedule within the 3 weeks before your party, there is a $50 charge.

    • You must contact our office to reschedule your party.

  • Can I cancel my party?

    • Yes, you will receive a refund (minus the $50 nonrefundable deposit) if you cancel at least 3 weeks before your party date. If you cancel within 3 weeks, the following policy applies:

      • 2-3 weeks before your party: 75% credit after $50 deposit is deducted.

      • 1-2 weeks before your party: 50% credit after $50 deposit is deducted.

      • 1 week - 48 hrs before your party: 25% credit after $50 deposit is deducted.

      • 48 hrs or less before your party: No credit will be given.

    • Credits will be valid for 1 year.

    • You must contact our office to cancel your party.

Day of PARTY

  • Where can I park?

    • AcroSports does not have a parking lot, so a majority of our customers use street parking. There is also the Kezar Parking Lot on the corner of Frederick St and Stanyan St.

    • Guests can unload party supplies in AcroSports’ white zone outside the building.

  • Where should we meet for our party?

    • Party family: Please drop by the office when you arrive for your party, before heading upstairs.

    • Guests: Head upstairs to our grandstands. The party will begin with a short safety briefing and introduction with your coaches.

  • Can I get into the party room right away to decorate?

    • Unless you are the first party of the day, no. Our parties are back to back so you will not be able to enter the party room until the prior party has finished and our staff has cleaned. They will inform you when you can head upstairs to set up.

  • What do I need to bring?

    • Anything you will want/need for your party, except for tableware. We provide cups/plates/utensils/napkins.

  • Are there restrictions on what I can bring?

    • Yes, AcroSports does not allow piñatas, ice coolers, or alcohol.

  • Does your staff help set up the party room?

    • No, our staff will clean in between parties and bring out our tableware for you but all set up is your responsibility.

  • Do you have a fridge/freezer I can keep our food/cake in?

    • Yes, please bring all supplies to the office and let our staff know what needs to be stored in the refrigerator or freezer.

  • Can I get food delivered?

    • Yes. We generally recommend Cybelle’s Front Room as they frequently deliver here and know how our parties operate. But you are welcome to get delivery from anywhere.

  • What time should I schedule the delivery for?

    • Around 15-20 minutes before your party is scheduled to move into the party room.

  • Who needs to sign a waiver?

    • Parents of anyone attending (including the guest of honor) should fill out a waiver online or in person the day of the party.

    • Students who have signed a waiver within the past year or students that are enrolled in the current session of classes do not need to sign one.