Tot’s Party FAQ

Guests

  • Who counts as a guest?

    • Any kids participating on the floor will count towards your guest total. Adults attending will not.

  • Can I pay to have more guests?

    • Yes, though our Tot’s Parties include up to 20 guests, you can pay a $50 fee to upgrade to a max of 25 kids. We do not allow downgrades, so please be sure of your headcount when upgrading or wait until the day of your party to upgrade.

  • Can I have more than 25 guests?

    • No, 25 is our absolute max due to safety reasons.

  • Can guests of different ages attend?

    • Yes! However, children under 4 will have to have a parent or other adult with them through the duration of the party.

    • Older children are permitted to attend but must be mindful of smaller children.

    • Infants will count towards your headcount if they are on the floor playing, but not if they are strapped to a parent on the floor.

Booking

  • Can you hold a spot or book my party for me?

    • No, you must book your own party through our website and we cannot hold any time slots for you, unless you are using an existing credit.

    • The full cost of your party is due at the time of booking, this price includes a $50 non refundable deposit.

  • Can I book using an existing credit?

    • Yes, but you must contact our office to book your party. We will not give a refund if you book your party and then wanted to retroactively use a credit.

  • Can I book a party more than 3 months out?

    • No.

  • Can I reschedule my party if needed?

    • Yes, there is no fee if you contact us to reschedule at least 3 weeks before your original party is scheduled. If you reschedule within the 3 weeks before your party, there is a $50 charge.

    • You must contact our office to reschedule your party.

  • Can I cancel my party?

    • Yes, you will receive a refund (minus the $50 nonrefundable deposit) if you cancel at least 3 weeks before your party date. If you cancel within 3 weeks, the following policy applies:

      • 2-3 weeks before your party: 75% credit after $50 deposit is deducted.

      • 1-2 weeks before your party: 50% credit after $50 deposit is deducted.

      • 1 week - 48 hrs before your party: 25% credit after $50 deposit is deducted.

      • 48 hrs or less before your party: No credit will be given.

    • Credits will be valid for 1 year.

    • You must contact our office to cancel your party.

Day of Party

  • Can I use the same equipment as the kids?

    • Parents are welcome on the floor and may participate in activities but are not allowed on the trampoline or TumbleTrak at the same time as any student.

    • Parents are welcome to stand on the side and encourage their kids, as well as sit in the aerial equipment, and use the climbing wall.

    • We ask that parents serve as a positive example for their children, and not demonstrate any tricks that may be dangerous for children to attempt.

  • Will there being coaching?

    • Our party coaches will be supervising and assisting with set up/clean up but there is no formal teaching or guidance that will take place during the party.

  • Can I extend more time on the floor if I don't want to have dedicated eating time?

    • No.

  • Can we go back on the floor after we've eaten?

    • If your time on the floor is over, and your children have finished eating early we cannot extend the time to include more free play on the floor.

  • What do I need to bring?

    • Anything you will want/need for your party, except for tableware. We provide cups/plates/utensils/napkins.

  • Are there restrictions on what I can bring?

    • Yes, AcroSports does not allow piñatas, ice coolers, or alcohol.

  • Do you have a fridge/freezer I can keep our food/cake in?

    • Yes, just inform your party coaches of what needs to be frozen/refrigerated.

  • Can I get food delivered?

    • Yes. We generally recommend Cybelle’s Front Room as they frequently deliver here and know how our parties operate. But you are welcome to get delivery from anywhere.

  • What time should I schedule the delivery for?

    • Around 15-20 minutes before your time on the floor is scheduled to end.

  • Who needs to sign a waiver?

    • Parents of anyone attending (including the guest of honor) should fill out a waiver online or in person the day of the party.

    • Students who have signed a waiver within the past year or students that are enrolled in the current session of classes do not need to sign one.