General Class Policies
(These policies are applicable to our Youth and Pre-k classes. Adult policies can be found under Adult Classes.)
AcroSports has a 15 minute late policy for all classes. Students must arrive within the first 15 minutes to be permitted into class.
If you arrive late and are unable to join class, you will not be able to schedule a make up and will not receive a credit.
Students who arrive past the 15 minute mark will have missed warm ups and cannot safely participate.
Proper athletic attire is required for all students.
Jewelry, jeans, buttons and zippers are prohibited for the safety of your student and our facilities.
Long hair must be tied back and out of your student’s face. We have hair ties available for sale in the office if needed.
Please arrive 5 minutes before the start of your class.
All classes meet up stairs in the bleachers except for Tiny Tots classes, which meet downstairs in the play area.
If you’re running late, please check into the office so that one of our staff can safely escort your student onto the floor.
Stroller parking is available on the lower level inside the building.
Please do not leave strollers in walkways or at the bottom of stairways.
The white zone in front of our building is for pick ups or drop offs. Please do not park in this zone, or you may be towed.
Students are not permitted on the floor until their coach has arrived and class has begun.
Parents can watch their child’s class from our waiting areas.
Only students and staff are permitted on the floor, unless a coach invites a parent onto the floor.
Any classes with required parent participation are an exception.
Adults accompanying Pre-K students must stay in the building for the entire duration of the student’s class.
If a Pre-K student needs to use the restroom, the coach will call out your name to have your student meet you by the staircase.
Students in the Youth program can be dropped off once they’re 6 or older.
If you’re late to pick up a Youth student, please call the office to let us know.
Lockers and cubbies are available upstairs and downstairs for item storage.
Wifi is available for your use, you can find the password posted around the building or ask our office.
We accommodate up to 2 make ups during Winter and Spring Sessions
Summer and Fall Sessions accommodate up to 3 make ups.
Make ups must be completed in the same session of the missed class.
Absences must be recorded in advance to be eligible for a make up.
Make ups are subject to availability and are not guaranteed.
Students can make up in any class that is age and skill level appropriate for them.
They do not have to make up in the same kind of class they missed.
Make ups cannot be scheduled online, please contact our office to schedule.
If you don’t want to enroll in an entire session, you can drop in to any age appropriate class that has space.
Drop ins can only be scheduled within 7 days of your desired class.
You will need to create an account before scheduling a drop in.
Drop ins cannot be scheduled through your account.
You must call (415) 665-2276 or email firstname.lastname@example.org to schedule.
We highly recommend calling ahead to schedule a drop in, as walk ins are not guaranteed a spot.
Drop in fees must be processed in full at the time of booking.
The day of your drop in:
Please come by the office on the second floor to pick up a pass before going to class.
Tiny Tots classes meet downstairs in the play area, all other classes meet upstairs in the grandstands.
We have a very strict 15 minute late policy. If you arrive 15 minutes past your class start time, you will not be permitted to join and will not receive a refund.
If you cannot make a drop in you have scheduled:
We do not give refunds. We can put a credit equal to the amount of your drop in on your account for you to use within a year.
If you need to cancel or reschedule, you must do so at least 24 hours before your class start time.
Class Cancellation Policy
AcroSports has a strict no refund policy.
If you need to cancel once you’ve chosen and paid for a class, you can receive a credit on your account equal to the amount of classes remaining.
To cancel a class and receive a credit:
Contact our office at least 24 hours before the first class you will be missing.
If you do not give us 24 hours notice, your credit will not include that day of class.
Credits will be good on your account for 1 year and can be used for birthday parties, drop ins, events, and other classes.
There is no charge for being on a waitlist.
You can be on as many wait lists as you’d like.
If a spot becomes available, we call/email and give you 24 hours to get back to us to confirm your spot.
We do not automatically charge or put you in the class.
If you’re already enrolled in a class, but a wait list spot becomes available for a class you would prefer, you can transfer.
Interest List classes are classes that we are considering opening up.
This could be dependent on coach availability or the number of students who are interested.
If there is an Interest List class that you might want to partake in for the session, be sure to add yourself to the wait list.
Interest List classes are not guaranteed to become real classes and we highly recommend you pick another class as a back up.
If an Interest List class opens, we will contact the those on the wait list that fall within the class size via email and phone.