AcroSports Frequently Asked Questions

General Information
What classes does AcroSports Offer?
Where are you located? Is there parking?
What are your office hours?
Do you offer off-site programs?
How often do you have performances?
Can we rent your equipment?

Class Registration
What do I need to do to hold a spot in a class?
What are your class fees and how do I sign up?
Why do I have to pay for insurance/registration?
Do you offer Tuition Assistance?
Can I pay tuition in installments?
Do you offer sibling/family discounts?
Can I sign up in the middle of a session?
What happens if a class is underenrolled?

Camp Registration
When do you begin registration for camps?
Do I need to pay in full to sign up for camp?
Do I have to pay an insurance/registration fee?
Do you offer refunds?
How do I register for camps?

Birthday Parties
How do I reserve a party?
When do you offer birthday parties?
How far in advance should I book my party?
What is the minimum age for birthday parties?
Can parents be on the floor?
What do you provide in the party room?
Can we bring alcoholic beverages?
Can I bring my own decorations?
Do my guests need to sign a waiver?
Is there a fee for extra party guests?

Common Class Questions
Do you offer trial classes?
Do you offer Make-Ups?
Can my child be in a class with their friend?
Can I choose my child's instructor?
Can I leave the building during my child's class?
Do you offer classes on weekends?

Preschool Classes
At what age do you start taking students?
Can my babysitter/nanny bring my child?
What if my child ages-out of their class mid-session?

School Age Classes
How do I know which level is appropriate?
How many students are in each class?
When will my child move to the next level?

Performance Classes
What is City Circus?
How do I get into the Performance Program/City Circus?
When is your next performance?
Can I book City Circus for a party or event?

Adult Classes
Do I have to enroll in a Session or can I Drop-In to classes?
Can I do a trial class?

Camps
What is the minimum age for circus or specialty camps?
What are the hours?
Do you offer BeforeCare and AfterCare?
Do you offer preschool camps?
Do you offer holiday camps?

If your question was not answered here feel free to contact the appropriate program manager.

GENERAL INFORMATION

What classes does AcroSports offer?
AcroSports offers classes in the physical, performance, and circus arts such as: tumbling, gymnastics, aerial arts, contortion, board sports, breakdancing, capoeira, parkour, etc.. See individual program pages for specific offerings, as class offerings and availability vary from session to session.

Where are you located? Is there parking?
Our street address is 639 Frederick St. between Arguello & Stanyan, across the street from Kezar stadium in San Francisco's Inner Sunset / Haight Ashbury District. There are two easily noticeable brick art-deco gymnasiums on the block, we are in the furthest east of the two. Map.

Limited street parking is available, and there are also paid lots at Kezar Stadium (entrance on Stanyan street), and UC San Francisco (entrance at Irving and 3rd ave). We are also accessible from the 7, 71, and N Judah MUNI lines.

What are your office hours?
Monday thru Thursday 9am-7:30pm,
Friday 9am-6:00,
Saturday 9am-7:00pm, and
Sunday 11am-5pm.

Do you offer off-site programs?
AcroSports’ “Mobile AcroSports Training (MAT)” van brings our physical programs out to schools or community facilities. Please contact the Offsite Manager, Ed Johnson, for more info.

How often do you have performances?
Semi-annual performances by City Circus generally occur in early December and mid-May. We also have a Recital Program in which performance-track students perform in a group recital at the end of every class session (we offer four sessions per year). Members of our performance troupe also periodically perform at community events like ZooFest and Family Fest in Golden Gate Park.

Can we rent your equipment?
Some mats and other equipment are available for rent. Please contact our Site Coordinator to inquire about equipment rentals.

CLASS REGISTRATION

What do I need to do to hold a spot in a class?
Payment (cash, check, VISA or MasterCard) will reserve your space in a class. For students applying for tuition assistance, a fully completed Tuition Assistance application with requested supporting documentation and a $25 deposit will temporarily hold your space until your application is reviewed.

What are your class fees and how do I sign up?
At this time we are primarily doing registration through our convenient Online Portal We are doing all of our registration online, but if you should encounter a problem with our online system, please contact our office at 415-665-2276 and we will help you to resolve the issue or proceed with registration by phone.

Class tuition for all AcroSports enrollment programs is generally calculated according to the number of hours per week the student is attending, times the number of weeks in the particular session (late enrollment is always prorated). The greater number of hours per week, the less the dollar amount per hour.

What are your refund or cancellation policies?
Our policy is that we do NOT offer Refunds. In some cases, an AcroSports Credit can be offered, which will remain valid for a period of one year from the date it is issued. Credits are only offered in the event of illness or injury, or if a child is having severe difficulty acclimating to a class. While we make every effort to accommodate the needs of our students and to ensure a positive recreational experience, we also recognize that unexpected circumstances arise. In the event that a Refund becomes necessary, a $25 processing fee may apply.

Why do I have to pay for insurance/registration?
AcroSports charges an annual $45 Registration and Insurance Fee for all students in order to subsidize a variety of costs not directly associated with in-class activities. Specifically, these expenses include processing and maintenance of student records and quarterly mailings (registration), as well as liability and accident insurance costs.

Do you offer Tuition Assistance?
Yes! For those who qualify, we do offer Tuition Assistance for our Preschool and School Age programs, as well as for Circus and Specialty Camps. *Please note: Tuition Assistance is not currently offered for Kindercamp students.* Please contact the AcroSports office for details, or you can also find a Tuition Assistance application here. Please be sure to include all of the required paperwork, along with the $25 deposit, together at the time your application is being submitted.

Can I pay tuition in installments?
Yes, you can arrange an Installment Plan (subject to a Financing/Administrative Fee) with Administrative Co-Coordinator, Jason Gellis. You may also want to consider applying for Tuition Assistance (see above).

Do you offer sibling/family discounts?
Yes, for those enrolled in classes we offer 10% off tuition for multiple family members, beginning with the 2nd family member, applied to the lesser tuition. However, please note that this discount does not apply to camps. Call our office at 415-665-2276 before making payment to ensure the discount has been applied.

Can I sign up in the middle of a session?
Yes, pending availability in the classes you're interested in. Your tuition will be prorated for the remaining classes. if you are not sure your child wants to take a class or not, schedule a no-risk trial class through the office (415-665-2276) before committing to the entire session. If your child enjoys the class you can register for the session, if not, you owe nothing. If your child tries a class and it doesn't work out they may do another risk free trial the following session. Adults may do a paid Drop-In in class and apply that payment towards registration for the session if they decide to register. Once you sign up for a class it is yours for the session; you cannot substitute friends or siblings in place of the original registrant.

What happens if a class is underenrolled?
Underenrolled classes are subject to cancellation. In these cases, you may switch to another open class that works for your schedule, or request that we issue you an AcroSports Credit or a refund.

BIRTHDAY PARTIES -- Please see the Birthday Page for more info.

How do I reserve a party?
We are scheduling our parties online! Click here to get started! You will be asked to enter your payment information to confirm your reservation. Please note that the full balance for the party requested will be charged to your credit card, and that this does include a non-refundable $50 deposit.

When do you offer birthday parties?
Saturdays: 2pm,3:30pm, 5pm, and 6:30pm and
Sundays: 11am, 12:30pm, 2pm, 3:30pm, and 5pm.

How far in advance should I book my party?
We suggest 6-8 weeks in advance. However if you are calling closer to your party date and your preferred party date and time is already booked you may request to be put on a waitlist.

What is the minimum age for birthday parties?
We offer parties for children aged 2 to 15. The age range for guests is 18 months to 15 years old; guests do not need to be the same age as the party celebrant. Please note that all children that participate in the party are counted as guests.

Can the parents be on the floor?
Oftentimes parents are requested to come on to the floor to assist the coaches with the party, especially with younger children. Even if your help isn’t needed, you are welcome to come to the floor but please do not “join in” on playing on the equipment, get in the way of activities, or bring any food or drinks to the gym floor.

What do you provide in the party room?
Plates (large and small), cups, napkins, utensils, a table cover, balloons (for decoration not to hand out) and basic party decorations. All the paper goods and utensils we use are compostable.

Can we bring alcoholic beverages?
No. Alcoholic beverages are prohibited. We reserve the right to refuse service to parties violating this policy.

Can I bring my own decorations?
Yes, please give them to the office staff person when you arrive. If they are elaborate or if you have a certain plan for how you would like them arranged, please assist the staff person in putting them up. Please no piñatas.

Do my guests need to sign a waiver?
You will need to click through an Agreement when booking your party online; this will cover your guests as well.

Is there a fee for extra party guests?
Yes, there is a fee of $10.00 per child over the party's stated limit. By exceeding the stated limit, AcroSports cannot guarantee that additional children will get equal or any time on the zipline or bungee. We cannot exceed a limit of 25 students for safety reasons.

* Please note, dresses and tutus are NOT appropriate attire for the gym. Please make sure children have sweatpants, pants, or shorts to use our equipment.

Common Class Questions

Do you offer trial classes?
Yes, we offer no-risk trials in preschool and schoolage class sections that have space available. You may check availability and schedule a no-risk trial class by calling our office. If you enjoy the class you may register and pay for the session (including the trial), if not, you owe nothing. **Please Note: No-Risk Trials are not available to Adult students.**

Do you offer Make-Ups?
Yes. Make-ups are limited to two (2) per session. These Make-Ups are offered on a per-session basis and do not carry over from one session to the next. All Make-Up classes can be arranged online through our office, either by phone at 415-665-2276 or in person.

Can my child be in a class with their friend?
Preschool Classes: If they are in the same age group and there is space available, yes.
School Age Classes:If they are determined to be at the same skill level and there is space in the class, yes. But as all classes follow a progressive curriculum, students may not be in class together based solely on friendship or schedule convenience.

Can I choose my child’s instructor?
You may inquire as to coaches’ schedules when you register, but all schedules are subject to change before and/or throughout the session. If the coach you would like is teaching one of two sections offered at once, you can request your child to be grouped with that coach at the first class of the session.

Can I leave the building during my child’s class?
Preschool:No! Parents/caretakers of preschool students must stay in designated viewing areas, within sight of the instructor, throughout the class period.
School Age:Yes. Just be sure to pick your student up on time, or call the office if you are running late.

Do you offer classes on weekends?
Preschool:Yes, on Saturday & Sunday mornings, as well as early afternoons on Saturdays.
School Age:Girls and boys gymnastics classes are usually offered on Saturdays depending on the session.

PRESCHOOL CLASSES

At what age do you start taking students?
18 months. Our insurance policy does not cover children under 18 months, so you must wait until the day that you child turns 18 months to participate in a class.

Can my babysitter/nanny bring my child?
Any parent or caretaker may bring a child to class. Please make sure everyone is familiar with all policies outlined on our registration form, and that we have current phone numbers for all adults who are responsible for the child.

What if my child ages-out of their class mid-session?
You can switch to the next class mid-session, depending upon availability, or wait until the next session to move to the next age group.

SCHOOL AGE CLASSES

How do I know which level is appropriate?
If your child is new to AcroSports and has no prior gymnastics experience, they are most likely at the IntroStar beginner level. If they have prior gymnastics experience, you may schedule an evaluation with the School Age program manager, Tonya White, to determine the appropriate class for him/her.

How many students are in each class?
Most School Age classes have a limit of 8 students per class. Exceptions are trampoline and the various aerial arts, which may have 6 students; and dance and capoeira classes which may have up to 14. Classes with 2 instructors may also have more than 8 students.

When will my child move to the next skill level?
Your child will receive a recommendation from their coach prior to the coming session enrollment if they have determined they are ready to move to the next level. This is determined by a skill evaluation. A list of all students who are moving up will be kept in the main office during registration. If you have questions about your child moving up, speak with their coach or call and ask to speak with a head coach.

PERFORMANCE CLASSES

What is City Circus?
City Circus. is a high-level, theatrical circus troupe and training program based at AcroSports, offering shows and interactive circus workshops. Contact Brandi Brandes for more information about booking and upcoming performance.

When is your next performance?
City Circus performs two full-length theatrical productions a year in addition to numerous shows at public and private events around the Bay Area. Check the Calendar or contact Brandi Brandes for upcoming show info. Our Recital students also show off their skills at the end of each session in a recital show in our facility. Recital shows are open to the public for a $5 donation. Find out about the next recital performance.

How do I get into the Performance Program/City Circus?
Recital classes are available for intermediate to advanced students ages 7 and up and require instructor permission or evaluation. City Circus is designed for advanced performers ages 10- adult. Entrance into the troupe is by audition only. Auditions are generally held twice a year in the winter and summer. To schedule an evaluation or find out about the next audition contact Brandi Brandes.

Can I book City Circus for a party or event?
Yes! City Circus is available for performances at corporate or private parties, schools, community events, parades, fairs and more! We also offer circus and performance parties for children in our facility. Stage shows have specific technical requirements and must be booked at least one month in advance, but walk-around or interactive characters, jugglers or mimes are available for any event! Contact Brandi Brandes or 415-665-2276, extension 113.

ADULT CLASSES

Do I have to enroll in a Session or can I Drop-In to classes?
We will only be able to hold a space for you if you enroll in a full session. Drop-In classes are also possible, but these must be scheduled in advance and only if space is available. If you would like to schedule a Drop-In class, please call our office at 415-665-2276 to check for availability

Can I do a trial class?
Adults may do a paid Drop-In class before enrolling for the entire session, and then apply the Drop-In fee towards their tuition if they decide to register. Adults are also welcome to observe classes from the bleachers or waiting areas before registering. Regular drop ins are possible but must be scheduled in advance and only if space is available.

CAMPS

Please see the Camp Page for more info.

What is the minimum age for circus or specialty camps?
Between 6 and 13 years old.

What are the hours?
9am – 3pm Monday thru Thursday, and 9am-4pm on Friday (the Camp show begins at 4pm on Fridays).

Do you offer before care and after care?
Yes. BeforeCare is offered from 8am – 9am, Monday through Friday; AfterCare is offered from 3pm – 5:30pm, Monday through Thursday.

Do you offer preschool camps?
Yes, half-day camps during winter and spring breaks and select weeks during the summer for 4-5 year olds. These camps register online.

Do you offer holiday camps?
Yes. Holiday circus camps are offered during 2 weeks for winter holidays, and one week during SFUSD's Spring Break.

CAMP REGISTRATION

When do you begin registration for camps?
Generally, winter and spring camps begin registration 6 weeks prior, and Summer Camps begin registration at the beginning or end of March. Check our Calendar for dates.

Do I need to pay in full to sign up for camp?
Yes, although we do offer Tuition Assistance for Circus and Specialty Camps, in which case a $25 deposit is required along with the necessary paperwork to hold your spot.

Do I have to pay an insurance/registration fee?
No, insurance/registration is folded into the camp fee.

Do you offer refunds?
Refund, less $25 processing fee is available up until 3 weeks before scheduled camp. After that, no refunds.

How do I register for camps?
Camp registration is done online through our registration page..