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Fall 2008 CMI Chargebacks
Dear AcroSports Community,
We are asking for your help.
The online credit processor used for online registration (Count Me In) has defrauded AcroSports and subsequently declared bankruptcy. Please help us recover from fraud.
Over $52,000 fees paid to CMI for Acrosports Fall 2008 classes were lost. We need this money to continue our Outreach programs to disadvantaged communities as well as our low-cost classes to all children and adults who enjoy AcroSports.
You can find out more about the breadth of this $5,000,000 catastrophe to nonprofit youth organizations across the country below.
We please ask that you use this form to petition your credit card company for a chargeback. You will need 3 things from us to facilitate the chargeback: The date of the charge, total amount charged, and last 4 digits of the credit card used. Contact Valerie Kerr at cmichargebacks@acrosports.org or call 415-665-2276 for this information.
Chargeback Process
- Complete form enclosed/attached
- E-Mail completed form to AcroSports for processing; AcroSports will mail the chargeback to your credit card company. OR You may also submit the chargeback directly to your credit card company. Please let us know the details so we can keep our records updated and follow up with you in about 2 weeks
- In 1-2 weeks you should get a response from your credit card company by mail confirming the chargeback. You may be asked to sign an affidavit. If your credit card company needs additional information please contact us for assistance.
- In 2-6 weeks you should see a full credit on your statement. Please contact us at (415) 665-2276 to resubmit your payment by check,
MasterCard or Visa directly to AcroSports.
As a thanks for your help, all successful chargebacks paid to AcroSports will be entered in a raffle for one free session of one class for the Fall 2009 session.
Thank you very much for supporting AcroSports’programs. Please feel free to contact us anytime during this process with any questions or concerns.
Sincerely,
Dorrie Huntington
Executive Director
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News Coverage of Count Me In Story
Count Me In was located in the Seattle Washington area-- here are a few local news stories
Count Me In back story on KIRO TV
Follow up story on KIRO TV
An article on gawker
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FAQ's regarding Count Me In
Why am I being asked to charge-back my credit card payment to CMI? – Your credit card payment was made to Count Me In (CMI), the online registration and league management software vendor AcroSports has used without problem since 2004. CMI has not paid AcroSports and says it’s looking for new investors so it can pay AcroSports and its other clients. It is estimated that CMI owes scores of sports leagues, schools and other organizations more than $5 million. We have no assurance of receiving any funds owed us by CMI. In order to recover the funds owed to AcroSports from CMI, AcroSports needs your help. As AcroSports hasn’t received payment for your son’s/daughter’s/your registration so we have no choice but to ask our clients to charge-back the payment and then pay AcroSports directly by credit card or check.
What if my bank denies my charge-back? – CMI has not disputed any of the credit card challenges so that shouldn’t happen. In fact, CMI has sent AcroSports and its other clients an e-mail on how to handle charge-backs administratively, essentially encouraging us to use this strategy. However, if it does happen and you provide AcroSports with documentation showing your charge-back has been denied AcroSports will not ask you to pay again.
When do I need to charge-back the payment? – Immediately. The more time that elapses between the initial charge and the charge-back, the longer it may take for the process to finish. We have been advised that the allowable charge-back time is 12 months for credit cards.
My bank has given me a provisional credit but said it will take some time before I can be assured I won’t be recharged. I don’t want to pay AcroSports until I know I won’t be charged again. – AcroSports will not ask for repayment of your 2008 Fall fees until AFTER you have received a final credit from your credit card bank.
I’ve charged back my credit card payment to CMI but my bank has yet to credit my account. Should I pay AcroSports now? – AcroSports asks that you pay as soon as you’re comfortable your bank will refund your fees. If in the unlikely event your bank later reinstitutes CMI’s charges, for whatever reason, AcroSports will reimburse you. You will not be asked to pay duplicate fees at any time.
I paid by credit card in full. Will a charge-back be a problem? – No, you can always do a charge-back to your credit card company within the time frame allowed, even if you already paid for the charge. Contact your credit card company for more information.
My bank said I can’t challenge the payment to CMI because too much time has lapsed. What should I do? – We have been advised by CMI that bank should accept charge-backs within 12 months of the original charge date. Banks may responded differently on this issue so we ask that request their denial in writing and forward it to AcroSports. We will investigate it further, with your permission, and attempt again to recover our fees from CMI.
What will happen if I don’t charge-back my credit card payment and I don’t pay AcroSports? – We will have lost the revenue from your 2008 Fall fees. Unless CMI makes good on their promise to find an investor and pays AcroSports back, we have no other way to recover the fees you paid to CMI. That is why we are asking you to help us with this debacle created by CMI.
My bank has asked for documentation that CMI hasn’t paid AcroSports – Please present the attached letter from our Director, Dorrie Huntington, confirming the fact that AcroSports has not been paid by CMI.
Does AcroSports expect to make budget cuts? – Our Board of Directors is hoping that if all parents charge-back the credit card payments we will be able to recoup the vast majority of the money due us and we will not have to make cuts that lessen the experience you, your son or your daughter receives.
What can I do to help? – Besides charging back your credit card charge to CMI and paying AcroSports, AcroSports also accepts donations.
Is there someone at AcroSports I can call with questions? - Yes, you may contact the Valerie Kerr at (415) 665-2276 or by email at cmichargebacks@acrosports.org. |
Below is the sample letter for requesting a chargeback from your credit card company. This is for students registered in Fall 2008 classes only. Please contact Valerie Kerr at cmichargebacks@acrosports.org if you are unsure you are eligible for a chargeback. You can click on this link
and an email draft will open. Cut and paste the text of the form below, fill it in, click send, and we will print and mail the form to your credit card company for you.
AcroSports Chargeback Form
Date: ________________________________________
Cardholder Name: _______________________________________________________________________
Credit Card Payer Name (if different) _________________________________________________________
Email: __________________________________________________________Phone___________________
Address: ________________________________________________________________________________
City, State, Zip Code: ______________________________________________________________________
Name of Credit Card Company: ______________________________________________________________
Customer Service Address: _________________________________________________________________
City, State, Zip Code: ______________________________________________________________________
Credit Card Number: ______________________________________________________________________
Dear Credit Card Company,
On behalf of AcroSports I am disputing the charge below that was on my credit card statement:
Date:
Amount:
Vendor: Count Me In (CMI)
CMI was the designated online registration company for AcroSports who accepted my registration and tuition fees through their credit card system. I am disputing this charge because CMI declared bankruptcy in January 2009 and did not pay my fees to AcroSports. AcroSports has not received in excess of $52,000 from CMI.
I understand that you have 30 days to respond and 90 days to either resolve my dispute or inform me in writing of why the bill is correct.
If your investigation shows the information to be accurate, I respectfully request that you provide an explanation of your findings which I will forward to AcroSports.
If you have any questions about this CMI dispute, I authorize you to contact AcroSports directly at 415-665-2276.
If you have any questions for me, you may contact me directly.
Signature _________________________________________________ Date _____________________
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